The basics

Contact support

How to reach us, and what to tell us so we can help quickly.

We are a small team and we read every message.

What helps us help you

  • Which devices you are using: Apple TV model, iPhone, and Mac.
  • What you expected, and what happened instead.
  • Whether it is the Apple TV app, the iPhone app, or the Mac manager.
  • Any message you saw on screen, word for word.

Before you write

Many problems have a quick fix. Try Troubleshooting your network first, and look for the Troubleshooting article for the app you are using.